ACCOUNTS RECEIVABLE BEST PRACTICES FOR OUTSOURCED MEDICAL BILLING
Physicians Billing Service takes the burden of addressing overdue claims, providing patients with a balance due statements and collections off of your shoulders.
Insurance Follow-up: No more overdue claims (Period!). An overdue claim is equivalent to lost revenue. Physicians Billing Service handles overdue claims aggressively through continuous and persistent follow-up. Whether the insurance company failed to process the claim correctly or medical notes are needed for processing, we take the necessary steps to see that all claims are paid in a timely fashion.
Patient Statements and Balance Billing: When charges are passed on to the patient or there is a coinsurance/deductible balance on the patient’s account, Physicians Billing Service will send the patient a professional, easy-to-read statement providing them with multiple payment options.
Patient Follow-up and Soft Collections: If a patient’s balance ages beyond 60 days, Physicians Billing Service will make a courtesy call to your patient reminding them of the balance owed.
Collection Agency Turnover: There may be a small percentage of patients that accrue a balance and ignore efforts to make payment. When all avenues of soft collections and follow-up have been exhausted, Physicians Billing Service will contact the doctor to make the determination as to whether the account should be turned over to a collection agency or an adjustment should be made on the account.